Conducting Business

How We Conduct Business

This web site presents information that will allow you to select the components that make up your Spring Loaded Hand Proofer and to properly specify the unit for purchase.  Please read carefully.  Orders may be faxed to the number shown, and will be entered as received.  We maintain a large inventory of rollers and parts, but all are subject to prior sale.

We do not employ a full-time receptionist. This allows us to keep our costs lower, and to pass on savings to our customers.  A fax or e-mail order will be entered in order received.  A faxed or e-mailed confirmation will be sent to you upon entry of your order.

Shipping

            All orders are shipped by UPS to facilitate tracking, and assure consistent service.  Ground service will be used unless a higher priority service is specified.  We will pre-pay and add shipping charges to the invoice. 

International orders are shipped upon receipt of payment.  Bank wire transfer or bank check drawn on a US bank is required.  A pro-forma invoice will be sent to facilitate advance payment.  Bank routing instructions will be provided if requested.  A wire transfer fee is added to cover costs of gateway bank and local bank fees. 

Information that we need

            In order to properly communicate with you, and to assure proper delivery, we must have a contact name at the delivery address, and the phone and fax number of that person.  We will not process your order without this information.  A company Purchase Order is preferred but a letter or fax authorizing shipment will be accepted with established credit.

Terms

            We will ship on open account with terms of NET 30 days from date of invoice.  First time customers are asked to send banking and trade references to establish the account.  For customers outside the US, we require payment before shipping, unless specific credit arrangements have been made.  For those international customers, we will accept wire transfers to our bank.  Routing instructions are provided on each proforma invoice. 

Returns, Credits, and Refunds

            All products we supply are warranted against defects.  If you feel that you have received a defective item from us, please send details by fax and the exchange or refund will be done promptly.  Of course, we cannot be responsible for damage occurring with use, or accidental damage.  If a refund is desired instead of replacement, a check will be sent.  All exchanges will be done with a Credit Memo for the returned item and new Invoice for the replacement item.

Customer Relations

We strive to satisfy each customer.  If you have a suggestion for improvement of our service, please let us hear from you.  You may call or utilize our Feedback page.